Techquity I.T. support ensures that your business runs smoothly – with on site and remote support available we can meet any requirement and solve any problem.
Sometimes just a quick phone call to an experienced I.T. Support Consultant is all that is needed to get you working again however you may need on-site support for a more-than-complex problem. Because each business is unique and each technical issue is different we offer a flexible range of Technical and Helpdesk Support options to ensure you have the most effective level of support for your I.T. systems when you need it.
Phone Technical Support
Call us when you need us! All of our I.T. Consultants carry mobile phones. Simply call Techquity HQ on 1 300 512 516 and the first available consultant will get back to you in a timely manner. Phone support is charged in 15 minute increments.
Remote Technical Support
At time you may need immediate help but your team may not have the time or expertise to implement technical solutions over the phone. With the use of Teamviewer* software, we can remotely and securely access your PC, laptop or network server to resolve technical issues without attending site. This enables us to be responsive and get you back up and running as quickly as possible. Your IT Consultant will advise you when to Download TeamViewer.
*Teamviewer is a third party software product that securely allow us to remotely control your PC or laptop from anywhere in the world.
Helpdesk Support
When you need a technical helpdesk service for problems large or small Techquity has the answer. We offer both on-site and offsite helpdesk support. Here’s how it works:
When issues arise all your team need do is send an email to support@techquity.com.au with details of the problem or request for support to our helpdesk email address. The email account is monitored by our experienced I.T. Consultants who will respond to these requests in a timely manner – usually at a regular (weekly, fortnightly or monthly) appointment, or straight away if urgent.
Our helpdesk support enables your team to easily deal with the day-to-day issues that arise with computer networks and I.T. systems so as to maximise productivity and reduce frustration and stress.
Call 1300 512 516 now for Helpdesk Support tailored to your business needs.
On-site Technical Support
Whether you need technical support on a regular or ad hoc basis we can come to your business and resolve your issues on-site. Perhaps you are experiencing technical difficulties or you may need your software upgraded. Whatever the issue let our experienced team of I.T. Consultants become part of your team with on-site technical support.
We have no lock in contracts, so use us as little or as much as you need. The minimum on-site charge is one (1) hour with no call out fee for Central Hobart businesses. For a quote or to find out more about how we can support you, your team and your business I.T. Systems Contact Techquity Support today. Depending on the size of your business and your needs we can offer a regular appointment or just call us on 1 300 512 516 when you need us.
We have no lock in contracts, so use us as little or as much as you need.
Contact Us to customise your support package today!
